Where to Return an Item

You can return your item at any of our Ecocycle PTY LTD sites in WA, SA, QLD, NSW, and VIC. Alternatively, you can use our “Contact here” option to request a return, and a staff member will get in touch with you. 

What Information is Required
We will need different information depending on the circumstances of the return. Our staff will advise you of any information required to make the return process as smooth as possible:

• Proof of purchase – receipt, bank statement, or payment matching our records
• In most cases, the product must be in the same condition as when purchased (including any documentation, accessories, and packaging)
• Any additional information required by Ecocycle PTY LTD staff to complete the return

 

Returning with a Receipt:

For an exchange, credit, refund, or repair, within the first 30 days we will ask for your name, contact number, and a signature in addition to the receipt.
All purchases made with a debit/credit card will be credited back to the original card used ONLY, so please ensure you have that card with you or it is active at the time of the return.

 

Returning Without a Receipt:
If you don’t have a receipt, we will require photo identification containing your name, address, and signature.
You will also need a proof of purchase document, such as a bank statement or similar.

 

Australian Consumer Law
Australian Consumer Law states that all returns and warranty claims should be resolved within a reasonable amount of time. Any returns deemed a minor failure will be fixed or resolved within a reasonable timeframe, and an estimated time of completion will be provided by our staff after assessment.
On-the-spot remedies are not always available; however, our staff will endeavour to provide the most efficient solution to the problem. If the product is being returned under warranty, we will need time to send the product back to the manufacturer for assessment. An estimated timeframe will be provided depending on the manufacturer, but a resolution will be advised within a reasonable period.

PLEASE NOTE: Any expenses related to the return will normally be paid by you. Please feel free to contact us if you require any assistance in returning the product, and we will provide you with additional information.

 

Goods Assessment
We will need to conduct our own assessment of the product to determine the best course of action (repair, replacement, or refund) appropriate to the fault. Please note that testing in most cases cannot be completed on the spot; staff will complete testing within a reasonable amount of time. You will be contacted upon completion of the assessment.

Exclusions
In some cases, refunds, replacements, or repairs may not be offered if you:

• Substantially modify the product
• Misuse the product contrary to user instructions
• Simply change your mind

 

Your Rights Under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

Further Information
If you require more information about your particular case, please “Contact Us,” and we will reply as soon as possible. During business hours, you can discuss our Return and Refund policy with one of our Account Managers over the phone.

 

Dispute Escalation
If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to:

Account Manager
Ecobatt Safety
5/11 Reo Crescent
Campbellfield VIC 3061

 

Your Privacy:
Ecocycle PTY LTD will only collect, use, and disclose personal information in accordance with the Privacy Principles outlined in the Privacy Act 1988 (Cth).
“Our Privacy Policy can be located here.”