We value your trust and prioritise the protection of your personal information. This document outlines how we collect, hold, secure, use, and share your personal information. We encourage you to read it carefully to understand how we handle your personal data.

If you have any questions regarding its contents, please contact our team, whose contact details are in Section 9 below.

What Is Covered By This Privacy Policy?

This Privacy Policy outlines our practices for managing personal information, including how we collect, hold, secure, use, and share it. Specifically, it covers:

• The types of personal information we collect and hold
• How we collect and hold it
• The purposes for which we collect, hold, and use it
• How we secure it
• How and with whom we share your personal information, and why
• Your rights to access and correct it
• How to contact us if you wish to make a complaint or enquire about privacy matters

There are some matters to which this policy does not apply.

What Is Personal Information?

As defined by the Privacy Act 1988 (Cth), “personal information” means any information or opinion about an identified individual, or an individual who is reasonably identifiable:

(a) Whether the information or opinion is true or not; and
(b) Whether the information or opinion is recorded in a material form or not.

Whenever we use the term “personal information” in this policy, we are referring to this legal definition.

What Kinds Of Personal Information Does Ecocycle PTY LTD Collect And Hold, And How Do We Collect It?

To provide you with the highest level of service, we collect and hold personal information necessary for our business activities and to provide the information, goods, or services you may seek. If we do not collect this information, we may not be able to provide these services.

We collect your personal information directly from you when you enquire with us or use our services, whether in person, over the phone, or electronically (e.g., via websites, apps, social media, telephone, email, or SMS), or as otherwise permitted by law. We may also collect personal information about you from third parties if you have been referred to us. Below are some examples of personal information we may collect from you and how:

When you shop online, browse our site, submit an enquiry form, or proceed with a quotation, we may collect:

• Your name, email address, mailing address, and phone number
• Your contact details and delivery address
• Information about your orders and purchases, including what, how, and when you buy from us
• Data about your online browsing behaviour on our websites and apps, as well as items you have added to your basket
• Payment information through our secure financial systems
• Information from tracking technologies, such as cookies, including device location, browser type, and version, device ID, and other metrics
• Images and videos you post online for service provision or sales promotions

When you participate in our competitions, promotions, testimonials, reviews, surveys, or make other enquiries:

• Your contact details
• Your participation in promotions
• The content of online communications with us, including competitions, promotions, feedback, reviews, ratings, comments, and images included on our websites, apps, or social media pages

When you visit us in person:

• Your contact details
• Footage and data from cameras (including security, smart, and team safety cameras) that may identify you
• Contact details recorded by our team members if investigating a breach of store procedures or an incident on our sites.
• Any other information you provide (e.g., for recruitment purposes)

How Do We Use Your Collected Information?

To effectively provide the best possible service, Ecocycle PTY LTD uses your personal information to:

• Assist you in determining the best products or services for your needs
• Carry out our business activities and functions, such as providing products and services
• Communicate information about our products and services
• Improve customer service and personalise user experiences
• Enhance our website functionality
• Conduct promotions, surveys, social media activities, or other site features

How Does Ecocycle PTY LTD Secure My Personal Information?

The security of your personal information is important to us. We design our systems and processes to safeguard your data.

We store most personal information electronically in our or our service providers’ secure computer or cloud systems. We use a variety of security measures and encryption protocols to protect your personal information from unauthorised access, loss, misuse, or alteration.

We may collect information from your current device using cookies or other technologies, including online browsers or apps, to protect your account security. See Section 3 for examples of the types of information we may collect.

We use security measures, including physical and technical security access controls, information security technologies, policies, procedures, and training programmes, to protect your personal information.

We protect your payment card details using encryption and hashing methods. Please do not include your full card details in communications via email, SMS, or chat. If we refer to your payment card number, we will only reference the last four digits in written communications.

Who Does Ecocycle PTY LTD Share My Personal Information With And Why?

Your personal information is valuable to us, and we are committed to keeping it secure.

We may use data, including personal information, to understand customer preferences and shopping patterns and generate other insights.

Typically, we use techniques like grouping, combining, and anonymising data, so we don’t need to use personal information to understand these preferences or patterns or generate insights.

We may also share anonymised preferences and insights with our suppliers, partners, and service providers to help market products and services without disclosing your personal information.

We may share your personal information in identifiable form only in specific situations, such as:

• When you request in writing to share your information with a third party
• With related bodies, business units, or brands within Ecocycle PTY LTD
• For fraud detection and security purposes
• When legally permitted or required, such as for contact tracing, police investigations, or other law enforcement needs
• With third parties, such as partners, suppliers, or service providers, when necessary for our business operations or warranty requests

Marketing Communications

When you become an Ecocycle PTY LTD customer, either by shopping on our site or proceeding with a quotation, we may send you commercial electronic messages and tailored advertising through various channels and media (including email, SMS, phone, mail, or advertising on certain websites and social media), provided you have not opted out.

You can opt-out of commercial electronic messages (e.g., emails and SMS) by:

• Using the unsubscribe option in any commercial electronic message
• Adjusting your device settings or online privacy settings for in-app notifications and certain website and social media advertising

Even if you opt-out of all commercial electronic messages, you will still receive legally required information or service-based communications. Ecocycle PTY LTD sends various service-based communications (such as terms and conditions, account, or order information). Our terms and conditions outline what constitutes a service-based communication.

If you want more information about how we send commercial electronic messages, please see our terms and conditions.

Does Ecocycle PTY LTD Share Personal Information Overseas?

Some of our service providers, including data storage and technology service providers, and manufacturers, may be located or use facilities outside of Australia.

When we share personal information overseas, we take steps to ensure that our service providers and manufacturers are obliged to protect this personal information according to Australian legal requirements and are only permitted to use it for the intended purpose.

We may share your personal information overseas for several reasons, including:

• Engaging a trusted service provider to assist with certain functions, such as data storage, combining, analysing, and processing data
• Engaging manufacturers for warranty claims, service provisions, or other system performance enquiries
• If our supply to you involves overseas disclosures

How To Contact Ecocycle PTY LTD?

If you have any questions about our Privacy Policy or how we collect, hold, secure, use, or share your personal information, please contact us:

• Phone: (03) 9308 9415
• Email: [email protected]              
• Post: Compliance Manager
  Ecocycle PTY LTD
  5/11 Reo Cres, Campbellfield VIC 3061

This Privacy Policy was last updated on 28 August 2024. Ecocycle PTY LTD continuously reviews its privacy policies and procedures to stay current with relevant legislative and operational requirements. As a result, we may update this policy periodically, and the revised version will be published on our website. If you encounter inaccuracies or outdated material, please contact us.